Privacy Policy

1 Overview

DRTS is committed to protecting your privacy. We collect and use personal information only for lawful, service-related purposes such as account management, bookings, inquiries, and improving service delivery.

2 Information We Collect

• Identity: name, date of birth, ID number (where required), gender.
• Contact: phone number, email, address, city, country.
• Service data: bookings, schedules, license-related requests, inquiries, responses.
• Uploads: photos and supporting documents submitted through approved forms.
• Technical: device/browser type, IP address, timestamps, and usage logs (security & performance).

3 Why We Collect This Information

• To provide road and transport safety services effectively.
• To process learner/client accounts and identity verification.
• To manage bookings, schedules, and service requests.
• To respond to inquiries, complaints, and support tickets.
• To protect the platform against fraud, misuse, and cyber threats.

4 Legal Basis for Processing

We process personal data in line with Botswana public service obligations and lawful requirements. Processing may be necessary for service delivery, compliance with legal duties, and protection of public interest.

5 How We Use Your Information

• Authenticate users and maintain secure access to the portal.
• Deliver services like bookings, permits, and learner progress tracking (if enabled).
• Send service notifications (e.g., schedule updates or responses).
• Generate internal reports to support operational improvement.

6 Sharing & Disclosure

We do not sell personal data. We may share information only when:

• Required by Botswana law or lawful request by competent authorities.
• Necessary for official service processing within DRTS and authorized government partners.
• Needed to investigate fraud, misuse, or platform security incidents.

7 Security Measures

• Access control and role-based permissions (staff/admin).
• Secure storage and hashing of passwords.
• Activity logging to support audits and incident response.
• Restricted access to sensitive service records.

8 Data Retention

We keep information only as long as necessary to provide services, meet operational requirements, and comply with applicable record-keeping obligations. Records may be retained for audit and accountability purposes.

9 Your Rights

• Request access to your personal data (subject to lawful verification).
• Request corrections of inaccurate information.
• Request clarification of how your data is used.
• Submit concerns through DRTS official contact channels.

10 Cookies & Logs

The Platform may use cookies/session identifiers to maintain secure login sessions. System logs may be collected for performance monitoring and security auditing.

11 Children & Minors

Some services may require guardian support where a user is under legal age. DRTS encourages responsible use and may restrict access where verification is required.

12 Updates to This Policy

We may update this Privacy Policy to reflect system improvements, policy requirements, or legal changes. Updates become effective once published on the Platform.

13 Contact DRTS

Department of Roads and Transport Safety (DRTS), Botswana
📍 Gaborone Headquarters
📞 3600 500
📧 gabs@gov.com